Refund Policy

At Loxlite, we are committed to providing a high-quality lead response accountability service to help our customers protect and maximize their inbound revenue. We want you to be completely satisfied with our Service.

1. 14-Day Free Trial

We offer a 14-day free trial of our Growth plan (with no credit card required to start) to allow you to fully evaluate our features, webhook routing, integrations, and dashboard reporting before committing to a paid subscription. You will only be billed if you actively choose to upgrade to a paid plan.

2. Refund Eligibility

If you decide to upgrade to a paid subscription and find that Loxlite does not meet your operational needs, you are eligible for a full refund under the following conditions:

• Initial Subscription: You must request a refund within 14 days of your initial upgrade or first invoice payment.
• Billing Errors: If you believe you were charged in error, or experienced a technical problem that prevented you from using the Service, please contact us immediately so we can investigate and process a refund or credit where appropriate.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Requests received more than 14 days after the billing date of the initial subscription.
• Subsequent monthly or annual renewals, unless required by local consumer protection laws or in cases of documented billing system error. You may cancel your subscription at any time to prevent future renewals.
• Accounts that have been suspended or terminated due to violations of our Terms of Service (e.g. sending spam or collecting prohibited sensitive data).

4. Subscription Cancellation

You can cancel your Loxlite subscription at any time directly through your dashboard settings under the Plan tab. Once canceled, your plan will remain active until the end of your current billing cycle, and you will not be charged for subsequent periods.

5. How to Request a Refund

To request a refund, please send an email to support@loxlite.com from the email address associated with your Loxlite account. Please include your account name, transaction ID or invoice number, and a brief description of why you are requesting a refund (your feedback helps us make the product better).

Approved refunds will be processed back to your original payment method (via Stripe) within 5 to 10 business days, depending on your financial institution.